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ProductsThe voice layer.
Inbound and outbound.

MEGA.AI is a complete inbound and outbound voice platform. It sits as the voice layer on top of the infrastructure you already run, and does one thing exceptionally well: regulated customer conversations that connect, convert and satisfy.

Oscar, the MEGA.AI agent, pointing the way
Where MEGA sits

On top of what you run. Not instead of it.

MEGA.AI is the specialised voice layer of your customer operation. It integrates into your contact centre platform and systems of record, so nothing needs to be replaced to get started.

Your customers
Every inbound call and every outbound contact.
MEGA.AI voice layer
Inbound and outbound. Deterministic. Ultra-low latency.
Your existing infrastructure
CCaaS, core systems and specialist technology, as they are today.
How MEGA integrates with your CCaaS and ecosystem
Three principles

Every conversation is built to connect, convert and satisfy.

These are the measures MEGA.AI is known for, and the outcomes every journey is designed around.

01

Connection rate

Reach the right person at the right time. Event-driven timing, calling windows, retry and callback strategies and right-party verification mean more conversations with the people who matter.
02

Conversion rate

Turn conversations into outcomes. Clear, approved wording and every resolution path inside the call, from payment and arrangement to registration and renewal.
03

Customer satisfaction

Natural, respectful and consistent. Customers get a fast, calm conversation, the same standard every time, and a person when they need one.
Ultra-low latency

Conversations that feel human. Not automated.

Latency is the pause between the moment a customer stops speaking and the moment the agent replies.

In most voice automation that pause is long enough to notice. Customers talk over the bot, repeat themselves or hang up. MEGA.AI is engineered for ultra-low latency end to end, from speech recognition and decision to response, so the conversation flows at the pace of a real one.

Natural turn-taking
Replies arrive when a person would expect them.
Fewer hang-ups
Customers stay on the line and engaged.
Interruptions handled
Customers can speak over the agent and be heard.
Higher outcomes
Better flow lifts connection, conversion and satisfaction.
What deterministic means

Predictable by design. Explainable by default.

Deterministic does not mean robotic. MEGA.AI understands natural speech like any modern AI. It simply never decides what to say by prediction.

Every response exists before the call

The full set of permissible responses is approved in advance. Nothing is composed in the moment.

AI understands. Rules decide.

AI interprets what the customer means. Your business rules and live data choose the next step.

Same situation, same path

Two customers in the same situation receive the same approved treatment, every time.

Live data in approved slots only

Balances, dates and names are inserted into approved wording. Figures are never invented.
Full inbound and outbound

Proactive at scale. Ready on every call.

Outbound

Reach every customer, at the right moment.

Event-driven and scheduled campaigns across the whole portfolio, launched from the triggers in your systems.
Triggered by live events such as missed payments or renewals
Calling windows, contact frequency and consent rules enforced
Retry and callback strategies that lift connection rates
SMS and email follow-up inside the same journey
Volume scaled up or down within hours, not hiring cycles
Inbound

Answer every call. Immediately.

Every inbound call answered at once, around the clock, on the same approved content as your outbound journeys.
No queues, at any volume or time of day
Identity verified before anything sensitive
Intent recognised and routed in natural speech
Resolved in the call, or warm transfer with full context
Overflow and out-of-hours cover for your teams
Oscar on a contact centre operations floor
Built by operators

Designed by people who have run contact centres for decades.

MEGA.AI was founded by leaders who spent their careers running high-pressure customer operations. That experience is built into how the product behaves.

Timing is everything

Contact strategies reflect when customers actually answer, not when systems prefer to dial.

Agents stay in the loop

Handovers arrive with verified identity, context and transcript, so your people pick up without repeating a question.

Built for real volumes

Peaks, campaigns and seasonal surges are absorbed without recruitment or training cycles.

Compliance as daily practice

Calling rules, scripts and quality assurance work the way regulated operations already run them.
The products

Eight products. And any conversation you need controlled.

Begin with the journey of greatest value and extend across the lifecycle as each business case is proven.

Early Engagement

Proactive contact at the first sign of risk: a missed payment, a failed direct debit, a bill shock.
Explore Early Engagement

Customer Care

Welcome, check-in and relationship calls that build loyalty before it is tested.
Explore Customer Care

Verify

Multi-step identity verification before anything sensitive is disclosed.
Explore Verify

Payments

PCI-compliant payments, failed payment recovery and secure links within one call.
Explore Payments

Arrangements & Affordability

Affordability assessments and payment plans that follow your policy precisely.
Explore Arrangements & Affordability

Vulnerability

Identify vulnerability, check registries and route to the appropriate support.
Explore Vulnerability

Collections & Recovery

Fair, structured collections from early arrears to agency placement.
Explore Collections & Recovery

Service & Disputes

Inbound service, queries, disputes and complaint triage, handled consistently.
Explore Service & Disputes
Built for you
Your conversation
The eight products are where most enterprises begin, not the limit. MEGA.AI can be built for any conversation where a compliance breach is unacceptable and every word must be controlled.
Discuss your use case
MEGA Care
The platform is half of it. How we make you successful is the other half.

Every deployment comes with MEGA Care: a structured operating model from discovery to continuous optimisation, delivered by people who have run operations like yours.

Discover MEGA Care
Packaged journey · New
Affordability assessments.
In minutes, not days.

ELLIE combines IE Hub’s affordability platform with MEGA.AI’s deterministic voice AI. SFS-compliant, audit-ready and built for every customer facing financial difficulty.

ELLIE, AI-powered affordability assessments in minutes. Powered by MEGA.AI and IE Hub.
Proof, not promises
Hear the voice layer
on your own journey.

Book an executive briefing and see a deterministic agent run one of your conversations.