MEGA AI Security and Compliance
At MEGA, data protection isn't just a policy - it's embedded into every AI voice interaction we deliver. Our platform is built to meet the highest standards of security and regulatory compliance, giving you peace of mind with every conversation.
We are proud to be ISO 27001 certified by a UKAS-accredited body and SOC 2 Type II certified, reflecting our commitment to safeguarding personal and business data. Aligned with GDPR, CCPA, and global data protection laws, we guarantee 100% compliance within the call - ensuring every engagement is secure, ethical, and fully auditable.
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SOC 2 Certified
MEGA is SOC 2 Type II certified, demonstrating our commitment to rigorous standards in data security, availability, confidentiality, and privacy.
This certification, alongside our ISO 27001 (UKAS) accreditation, assures clients that every AI voice interaction is secure, compliant, and built on enterprise-grade controls - with 100% compliance guaranteed within the call.
ISO 27001 Certified
MEGA is ISO 27001 certified by a UKAS-accredited body, reflecting our commitment to globally recognized information security standards.
This certification ensures that our people, processes, and technology are aligned to protect sensitive data - with compliance, confidentiality, and control at the core of every AI voice interaction.
ISO 27001 Certified
MEGA is ISO 27001 certified by a UKAS-accredited body, reflecting our commitment to globally recognized information security standards.
This certification ensures that our people, processes, and technology are aligned to protect sensitive data - with compliance, confidentiality, and control at the core of every AI voice interaction.
Our Comprehensive Compliance Framework
We meet globally recognized standards for information security and data protection.
· ISO 27001 certified by a UKAS-accredited body, validating our end-to-end risk and security management.
· SOC 2 Type II certified, confirming robust controls for security, availability, confidentiality, and privacy.
· Fully aligned with GDPR, CCPA, and other global data protection regulations.
We act as a Data Processor on behalf of our clients and ensure clear contractual obligations.
· A standard Data Processing Agreement (DPA) is available and customizable.
· We maintain a transparent subprocessor list with all data residency details.
· MEGA never transfers data outside agreed jurisdictions without consent.
Security is embedded in how we design, build, and operate our platform.
· Our Information Security Policy aligns with ISO 27001 Annex A controls.
· Regular risk assessments ensure we identify, treat, and monitor emerging threats.
· We apply strict access controls, audit logging, and endpoint protection.
We enable full compliance with data privacy laws and support customer obligations.
· Clear and transparent Privacy Policy available to all end users.
· Full support for DSARs, right to be forgotten, and data portability.
· Data is deleted or anonymized according to retention schedules agreed with clients.
We plan for the unexpected and respond with speed and precision.
· Documented Business Continuity and Disaster Recovery plans are in place and tested.
· Defined Incident Response procedures, including customer notification.
· We monitor systems in real-time to detect and respond to threats rapidly.
We enforce strict internal access and third-party risk management.
· All staff undergo background checks and security training.
· Defined onboarding/offboarding procedures ensure access control integrity.
· Vendors and subprocessors are reviewed, contracted, and audited as needed.
MEGA applies industry-standard technologies to protect data.
· Encryption in transit (TLS 1.2+) and at rest (AES-256)
· Secure firewalls, endpoint protection, and network segmentation
· Activity logging, anomaly detection, and ongoing vulnerability assessments
Data Encryption and Security
Encryption
End-to-End Encryption
for All Data
We protect data using industry-standard encryption protocols - both in transit (TLS 1.2+) and at rest (AES-256). Sensitive data, including voice recordings and transcripts, is fully encrypted to meet enterprise expectations and regulatory requirements.
Audits & Security Assessments
Proactive Risk Management
Through Independent Review
MEGA undergoes independent audits as part of our ISO 27001 and SOC 2 Type II certifications. We also conduct regular internal assessments, penetration tests, and continuous monitoring to stay ahead of evolving threats.
Access Control
Strict, Role-Based
Access You Can Trust
We apply least privilege access principles, multi-factor authentication, and detailed logging to ensure only authorized personnel can access sensitive systems and data. Access is regularly reviewed and revoked immediately upon offboarding.
Commitment to Compliance
At MEGA, compliance isn’t a checkbox - it’s a core principle in how we design, deploy, and operate our AI voice platform.
We are committed to meeting and exceeding the highest standards for data protection, security, and regulatory alignment. Our teams embed compliance into every feature and process, backed by third-party audits, internal controls, and continuous improvement.
Whether it's supporting GDPR, CCPA, ISO 27001, or SOC 2, we provide the documentation, controls, and transparency you need to assess and trust MEGA as an enterprise-ready partner.
If you have specific compliance requirements or due diligence requests, our team is ready to collaborate.
MEGA is here to provide secure, compliant solutions tailored to your debt collection needs.
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