The client journey
From mandate to measurable outcome.
Your clients outsource the work, not the accountability. MEGA.AI lets you prove control on every call, for every client.
Inbound
Verify first. Then serve.
Identity verification
Multi-step ID&V on each client’s policy before any account detail is disclosed.
Verify Account and service queries
Balances, dates and routine requests handled, with verified transfer when needed.
Service & Disputes 
Outbound
Structured, fair collections.
Promise-to-pay
Capture and confirm promises, returned to your system for follow-up.
Collections & Recovery Affordability & I&E
Approved questions today, with I&E through IE Hub launching with ELLIE in Q4 2026.
Arrangements & Affordability Vulnerability & bereavement
In-call signals and specialist handover, with VRS checks in development.
Vulnerability Disputes
Recognise, capture and route disputes, and hold collection where required.
Service & Disputes Across clients
One engine. Separate rules.
Client-specific approved wording
Each client’s scripts, disclosures and limits held separately and approved by that client.
Platform Client-level audit trail
Every call recorded, transcribed and attributable to the client and campaign.
Trust & compliance Co-branded or white-label
Deliver voice AI under your brand or your client’s, with MEGA.AI as the engine.
Partners Why deterministic matters for BPOs
Your client’s rules. Zero improvisation.
Outsourced calls are judged against your client’s standards, and your contract depends on it.
Whether your clients answer to the FCA’s Consumer Duty and CONC in the UK, or FDCPA and Regulation F in the US, MEGA.AI makes their approved behaviour the only possible behaviour.
Fair treatment
Same standard for every customer.
Right-party only
No disclosure before verification.
Client-approved
Every response traces to a sign-off.
Audit-ready
Every call fully recorded.
For the executive team
What it delivers to the executive team.
Chief Executive
Win and retain regulated mandates with proof of control.
Chief Financial Officer
Add capacity without adding headcount, and protect margin on fixed-price contracts.
Chief Risk Officer
Evidence for every client audit, with zero hallucination and full auditability.
Chief Operating Officer
Absorb volume peaks and new client launches without recruitment or attrition.
Client Services Director
Consistent outcomes on every campaign, reported per client.
CIO & CTO
Governed integration with each client’s CRM, collections platform, payment rails and your CCaaS.
Proven in production
“Around 75% of our customer voice journeys are now supported by the AI agent, with most customers completing the initial verification checks without needing to speak to an advisor.”
Proof, not promises
Start with one client.
Then scale the portfolio.
Then scale the portfolio.
ID&V, payments or collections. Select one client journey to prove first. Integration with your CCaaS, the client’s collections platform, CRM and payment providers follows as you scale.