Products · VulnerabilityHear what matters.
Handle it right.
Detect vulnerability signals in the conversation, check registries and route every customer to the right, pre-approved path.
Illustrative call flowLIVE
CUSTOMER
Sorry, it’s been hard since my husband passed. I don’t really know what’s on the account.
MEGA.AIAPPROVED · BRV-01
I’m very sorry for your loss. Thank you for telling me. There’s no pressure today, and I’ll make this as simple as I can.
MEGA.AIAPPROVED · BRV-03
Would you like me to pause any contact on the account while things are sorted, and send you a text with who to contact?
CUSTOMER
Yes, please.
MEGA.AIAPPROVED · BRV-TX
Done. I’ve paused contact and a colleague from our specialist team will call you on a day that suits you.
Every MEGA.AI line is pre-approved. Live data is inserted into approved slots only.
What it handles
Care that follows the rules.
In-call vulnerability signals
Recognise disclosures and cues, and switch to the right approved path.
VRS registry checks
Check the Vulnerability Registration Service before and during contact.
PSR registration
Identify eligible customers and register them on the Priority Services Register.
Bereavement
Respectful, structured handling of estates, next steps and contact holds.
Tailored support signposting
Approved support information with SMS follow-up.
Specialist handover
Warm transfer to trained people, with context, when rules require.
How it works
Recognise. Protect. Refer.
01
Pre-check
Registry and account flags shape the journey before the call begins.
02
Listen
Signals of distress, health, bereavement or financial difficulty are recognised.
03
Switch
The call moves to the approved vulnerability path, immediately.
04
Support
Pause, adapt, register or signpost, exactly as your policy defines.
05
Record
Flags and outcomes recorded so the next contact is right too.
Why deterministic matters here
Vulnerable customers. Zero room to improvise.
A wrong word to a vulnerable customer is not a UX problem. It is a compliance problem.
From the FCA and Ofgem in the UK to the CFPB in the US, regulators expect demonstrably good outcomes for customers in vulnerable circumstances. MEGA.AI makes your vulnerability policy the only thing that can happen.
Recognised
Signals trigger the right path.
Protected
No pressure, no improvisation.
Referred
People take over when they should.
Evidenced
Clear record of how it was handled.
Proof, not promises
Protect every customer.
Prove it on every call.
Prove it on every call.
Vulnerability journeys, registry checks and PSR registration, live in production within 4–6 weeks.