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The MEGA EcosystemBuilt on your contact centre.
Connected to every specialist.

MEGA.AI is CCaaS-agnostic. It integrates directly into the contact centre platform your organisation has already chosen, and connects that conversation to the specialist technology that powers every other part of the journey.

The framework

Three layers. One connected journey.

Your contact centre is the foundation. MEGA.AI is the governed voice on top of it. Around it, the ecosystem of specialist technology completes the journey.

LAYER 01
Your contact centre platform
CCaaS-agnostic. MEGA integrates into the platform you have already chosen.
For example: Genesys · Five9 · TCN · and others
LAYER 02
MEGA.AI deterministic voice
The governed voice of every conversation. Zero hallucination, pre-approved wording.
LAYER 03
The MEGA Ecosystem
Specialist technology for every other part of the journey, integrated directly.
For example: Collections platforms · self-service · payments · affordability · vulnerability
Watch

The MEGA Ecosystem, explained.

How MEGA and its partners connect every channel of the customer journey.

The MEGA Ecosystem: every channel, 100%
Layer 01 · CCaaS-agnostic

Your contact centre platform. Our voice AI.

MEGA.AI is CCaaS-agnostic. Whichever contact centre platform your organisation has standardised on, MEGA integrates directly into it. No platform migration, no disruption to your agents, no new telephony estate to govern.

SIP trunk integration

Connect at the telephony layer. Calls flow between your CCaaS platform and MEGA over secure SIP, under your existing numbers, routing and recording policies.

Transfer integration

Warm transfer to and from your queues and agents, with verified identity, full context and transcript carried across.

Native & API integration

Direct integration into routing, outbound campaigns, dispositions and agent desktop, so MEGA operates as part of your platform.
Integrated with platforms such asGenesys · Five9 · TCN · and other leading CCaaS platforms
Layer 02 · The belief
Collections is not one channel. And it should not be one platform trying to do everything.

Collections and customer engagement have become a connected journey across channels, systems and customer needs. Rather than one platform that attempts everything, MEGA focuses 100% on what it does best, deterministic voice AI, and connects to specialist technology for everything else.

Layer 03 · The MEGA Ecosystem

Every channel. 100%.

MEGA integrates directly into each category of specialist technology. The partners shown are examples from a wider and growing integration landscape.

MEGA.AI
Deterministic voice AI
The governed voice of the journey, integrated with every specialist around it.

Collections platforms

MEGA integrates directly into the collections platform that holds your accounts, strategies and workflows.
For example
Debtrak · CollectOnline · Payt · Nexum

Digital self-service

Customers move seamlessly between voice and self-service, on their own terms and at any hour.
For example
DebtStream

Affordability & income / expenditure

Structured I&E feeds fair, evidenced arrangements in the same conversation.
For example
IE Hub · Smart I&E

Payments

Secure, PCI-compliant payment capture across voice and digital channels.
For example
Acquired · Nuvei

Vulnerability & benefits

Registry data and benefit entitlement to support customers in vulnerable circumstances.
For example
VRS · Policy in Practice

And more

Data, analytics, case management and identity. If it serves the customer journey, MEGA connects to it.
For example
Your existing specialist technology
Specialists in the ecosystem

Best in class. Connected.

For example. MEGA integrates with a wide and growing range of specialist technology, and with the partners who make every deployment work.

Debtrak
Collections platform
Collect Online
Collections platform
Nexum
Collections platform
IE Hub
Affordability · I&E
Vulnerability Registration Service
Vulnerability
Acquired
Payments
Nuvei
Payments
IPI
Global integration partner
BridgeForce
Strategic delivery partner
Oscar, the MEGA.AI agent, peeking in
How the framework works

One operating model across voice, workflow, payment and case handling.

Integration is what turns a voice channel into infrastructure. MEGA operates with real-time account data, triggers the correct workflows and writes every outcome back into your environment.

Live account context

Every conversation is grounded in current balances, status and history from your systems of record.

Triggered workflows

Approved outcomes initiate the next step automatically: a payment, a plan, a case, a letter or an escalation.

Outcomes written back

Payments, promises, dispositions and vulnerability flags land where your teams and partners work.

Connected execution

Collections, servicing, payments and specialist teams stay aligned on one view of the customer.
No rip and replace

Your existing technology is an asset.

Not a problem to solve. MEGA is designed to work with the platforms, workflows and infrastructure you already have, creating a connected ecosystem rather than another silo.

Protect existing investment

Integrates with your CCaaS, collections, CRM, payment and data platforms as they are today.

No new silo

Outcomes are written back to your systems of record, not held in a separate tool.

Phased, not big-bang

Begin with one journey and one integration. Extend as each business case is proven.

Every specialist at its best

When each technology does what it does best, the entire customer journey performs better.
MEGA
Voice AI at 100%.
Connected to everything that matters.
From the ecosystem · MEGA.AI × IE Hub
Affordability assessments.
In minutes, not days.

ELLIE combines IE Hub’s affordability platform with MEGA.AI’s deterministic voice AI. SFS-compliant, audit-ready and built for every customer facing financial difficulty.

ELLIE, AI-powered affordability assessments in minutes. Powered by MEGA.AI and IE Hub.
Proof, not promises
The best specialists.
Connected.

See how MEGA integrates with the technology your organisation already runs.