MEGA.AI | September 2026 Newsletter

Welcome to the MEGA.AI Monthly Newsletter for September 2026

September has been a big month for MEGA.AI.

New customers. New partnerships. New investment. New conversations. And, perhaps most importantly, a growing belief across the industry that Voice AI is moving from experimentation into real-world production.

For us, that means one thing:

It’s time to move from insight to action.

AI: Insight to Action

Last week, we brought together 70+ industry leaders, customers, partners and friends in Stratford-upon-Avon for AI: Insight to Action. Together with Debtrak, DebtStream and Acquired, we spent a full day discussing one of the biggest questions facing our industry:

How do we move AI from interesting technology to measurable business outcomes? The conversations were honest, practical and, most importantly, focused on what happens next.

• Not AI for AI’s sake.
• Not another technology demo.
• But real problems, real customers and real outcomes.

A huge thank you to everyone who joined us, contributed to the discussions and challenged our thinking. And a special thank you to everyone who helped make the day happen. This is exactly the kind of conversation we want to keep having.

MEGA secures investment from Kjøller

We’re also very excited to share that MEGA.AI has secured investment from Kjøller. For us, this is about much more than funding. It is a strong validation of the problem we are solving and the market opportunity ahead.

MEGA.AI is building AI-powered voice agents specifically for debt collection, recovery and other highly regulated customer interactions. These are environments where automation cannot simply be about being clever.

It needs to be:

• Secure.
• Predictable.
• Controlled.
• Compliant.
• Deterministic.

As Magnus Kjøller puts it, the focus is not on AI for AI’s sake, but on companies where technology solves a real problem, delivers measurable efficiency gains and frees people from repetitive work. That is exactly the thesis behind MEGA.AI. A huge thank you to Magnus Kjøller and the entire Kjøller team for backing the mission. Now the real work begins.

Power NI partners with IE Hub

to strengthen support for customers facing financial difficulties

Power NI has collaborated with MEGA.AI partner, IE Hub, to provide customers with a simpler, more supportive way to share their financial circumstances and access the help they need. Through IE Hub, Power NI customers will be able to:

• Complete a digital income & expenditure assessment in their own time
• Securely share their financial information with Power NI
• Upload supporting documents where needed
• Identify potential entitlement to benefits, grants, and support schemes
• Access a more straightforward and accessible support journey

The platform allows customers to manage their finances at a pace that suits them, from the comfort of their own home, and easily update their information if their circumstances change. It also helps reduce the need for repeated conversations, making the process more streamlined and less overwhelming. Power NI continues to work closely with their utility regulator and other stakeholders to improve how customers experiencing financial difficulty are supported, ensuring that services remain accessible, fair, and responsive.

Dylan Jones, CEO of IE Hub, said:

“Financial difficulties can affect anyone, and for many people the hardest part is knowing where to start or having to repeatedly explain their situation. This partnership with Power NI helps remove some of those barriers by giving customers a secure and accessible way to share their financial circumstances digitally and receive more tailored support. We’re incredibly proud to be working with the first energy supplier in Northern Ireland to introduce this type of digital affordability journey for customers.”

MEGA.AI and IE Hub announced the launch of the ELLIE platform in the August 2026 newsletter. As reflected above, this is to improve how creditors support customers in financial difficulty across a range of sectors and geographic regions.

Link: https://powerni.co.uk/news/ie-hub-partnership/

Link: https://fintechwales.org/news/ie-hub-and-mega-ai-launch-ai-powered-affordability-solution-ellie/

From Voice AI to Invoice-to-Cash

Our LinkedIn Live series has continued to grow, and this month we took the conversation into Invoice-to-Cash. We were joined by experts from BlackLine, including Brian Morgan FCICM and Andy Lilley, to discuss what enterprise organisations actually expect from their Invoice-to-Cash technology.

The conversation covered:

• Where AI can create genuine value across I2C
• How AI is changing the technology landscape
• Why security, control and determinism matter
• How enterprises can adopt AI while maintaining trust and compliance
• And what the future of Invoice-to-Cash could look like

Because when AI becomes part of critical financial workflows, trust isn’t a nice-to-have. It’s fundamental.

Recording : https://www.linkedin.com/events/7502639402486108160/

LinkedIn Live on 3 Sep with Adam Thornber from Bridgeforce

Martin and Kevin hosted a LinkedIn Live exploring the challenges of building a strong business case for strategic AI deployment. Covered practical view of how organisations can move beyond AI ambition and build something that delivers measurable value.

Read the Bridgeforce insight:
https://bridgeforce.com/insights/ai-implementation-in-financial-services/

Recording: https://www.linkedin.com/events/7497613091883581441/

MEGA.AI on the road

The UK continues to play a huge role in the MEGA.AI journey. Over the past few weeks, our team has been on the road meeting customers, partners, BPOs, DCAs, banks and industry leaders across the UK. And that’s something we strongly believe in:

• Get in the room.
• Listen.
• Learn.
• Challenge each other.
• Understand the problems first-hand.
• Then build technology that actually solves them.

For us, being close to the industry is not a marketing exercise. It’s part of how we build MEGA.AI.

From Pilots to Production

Perhaps the most exciting part of the last few months has been seeing Voice AI move deeper into real customer operations. We are now seeing our technology used across inbound and outbound collections, ID&V, payments, affordability, vulnerability detection and other critical customer journeys. And the results are becoming increasingly tangible.

Our work with customers such as Everyday People Financial has demonstrated how quickly AI can move from an initial use case into a significant part of the customer operation. What started as a specific inbound use case has grown into broader deployment across the business.

That is the journey we are focused on:

Pilot → Production → Performance → Scale.

One platform doesn’t have to mean one vendor

One of the conversations we’ve been having more and more with customers and partners is about the future technology stack. We don’t believe every organisation needs a single vendor trying to do everything. In fact, in highly specialised environments, there can be a significant advantage in bringing together best-in-class technology providers, each focused relentlessly on their own part of the customer journey.

The result?

A connected ecosystem where specialists work together as one. Because when you spend your time optimising one specific channel or workflow, you can go much deeper.

• Specialisation creates performance.
• Integration creates scale.

And that’s the direction we believe the industry is heading.

What we’re seeing in the market

The conversations we’re having with enterprise organisations are changing. The question is no longer simply:

“Can AI do this?”

It’s becoming:

“How do we deploy it safely, compliantly and at scale?” That is a very different conversation. And it is exactly where MEGA.AI was built to operate.

• Voice AI for highly regulated environments.
• Defined workflows.
• Clear guardrails.
• Deep integrations.
• Human oversight where it matters.
• And measurable business outcomes.

What’s next?

The next chapter is already underway.

• More enterprise deployments.
• More integrations.
• More customers.
• More languages.
• More use cases.
• More countries.

And more conversations with organisations looking at how AI can fundamentally change the economics and customer experience of collections and Order-to-Cash. We’re only getting started.

Thank you to everyone who is part of the journey.

• Customers.
• Partners.
• Investors.
• Industry friends.

And, of course, the MEGA.AI team. Let’s turn insight into action.

Coming up: AI Implementation Forum

And we’re not slowing down.

📅 Thursday October 15 | Milton Keynes, United Kingdom

On 15 October, MEGA.AI will be part of the AI Implementation Forum: What’s Real, What Works, What’s Required, taking place at the BSI offices in Milton Keynes. The forum brings together organisations across financial services, collections, debt management and customer service to tackle a question we’re hearing more and more:

How do we move from talking about AI to implementing it responsibly in the real world? The focus will be firmly on practical implementation — what actually works, what organisations need to consider, and what regulators expect when AI becomes part of real customer journeys.

MEGA.AI will be joining organisations including BSI, Money and Pensions Service, PayPlan, StepChange, MALG and CICM for the conversation. For us, this is an important conversation. Because the future of AI in regulated industries won’t be defined by the most impressive demo. It will be defined by what can actually be deployed, governed, measured and trusted.

Find out more & register

See you there.

MEGA.AI LINKEDIN LIVE - INSIGHT TO ACTION

Following a fantastic day in Stratford-upon-Avon, we are bringing the conversation to LinkedIn.

📅 Wednesday October 7 | 3:00 PM UK time
🎙️ 45-minute LinkedIn LIVE

https://www.linkedin.com/events/7510256780334080001/

Join us alongside our partners and guests as we reflect on the key takeaways and explore the most important question: How do we turn AI insights into real action?

Expect practical takeaways and continued discussion around AI, Voice AI and the future of collections.

Implementation Summit: AI - What's Real, What Works

📅 5 November 2026 | Toronto, Canada

https://events.ro-ar.com/ImplementationSummitAITechnologyCoLab#/

MEGA.AI is proud to be a Gold Sponsor of the Implementation Summit in Toronto.

This practical AI and Technology CoLab brings together senior leaders and technology providers to explore what is working now and how AI can move from ideas into real-world implementation.

Expect practical case studies, live demonstrations and discussions around AI, affordability, digital engagement, responsible adoption and better customer outcomes.

From insight to implementation – see what works in practice.