MEGA.AI | December 2025 Newsletter
Season’s Greetings from MEGA.AI
Purpose-built AI for debt collection - a year of trust and global growth
As the year draws to a close, we want to pause for a moment and say thank you.
Thank you for the trust.
Thank you for the conversations.
Thank you for helping us shape what safe, compliant and human-centric AI for debt collection should look like.
2025 has been a defining year for MEGA.AI - and we’re just getting started.
A Global Welcome to MEGA.AI
Debt collection at the core - from the UK and Europe to the United States
This year, MEGA.AI has been welcomed with open arms across the UK, Europe and now the United States - specifically within regulated debt collection and credit management environments.
We’re proud to share that our first major US debt collection agency are now being onboarded, marking an important milestone in our international expansion. The trust we’ve received from collection agencies, utilities, financial services providers and public bodies confirms a clear market need for purpose-built AI voice designed for collections - not generic AI retrofitted after the fact.
MEGA.AI Arrives in the United States
New Pittsburgh office and Carnegie Mellon joint venture
To support our growing debt collection footprint in the US, we are opening our US office in Pittsburgh.
In early February, Dr. Anders Øland, our Head of AI R&D, will relocate to the US to accelerate our joint venture with leading figures from Center for Voice Intelligence and Security at Carnegie Mellon University. Together, we are advancing the next generation of deterministic, governed AI voice technology specifically engineered for regulated collections.
This collaboration strengthens our long-term mission:
to set the global standard for responsible AI in debt collection.
Partnerships That Matter
Strengthening the debt collection ecosystem
Over the past months, we’ve entered into multiple new strategic partnerships across the debt collection ecosystem, including collaborations with leading collection platforms, dialer and infrastructure providers, and specialists in vulnerability and consumer support.
These partnerships exist for one reason:
to deliver safe, compliant and scalable AI outcomes for debt collection operations - without compromising consumers, agents or regulators.
Going Live Across Europe - and Beyond
Scaling regulated debt collection use cases
MEGA.AI is already live in multiple European debt collection markets, delivering strong results across ID&V, payment handling, negotiation, dispute resolution and vulnerability workflows.
In early 2026, we will open additional major European markets, followed by further international expansion across the Nordics, Southern Europe, Australia and New Zealand - all with a clear focus on regulated debt collection and credit management use cases.
Compliance First. Always.
Built for debt collection from day one
Compliance is not a checkbox at MEGA.AI - it is the foundation of our debt collection platform.
This year, we achieved additional compliance and cyber security certifications, and we are proud to share our updated Compliance Map, reflecting the controls, governance and auditability required in regulated collections environments.
From privacy and AI governance to operational resilience and audit trails, MEGA.AI is designed to meet — and exceed — regulatory expectations in debt collection globally.
Entering the UK Public Sector
Responsible AI for public-sector collections
We are excited to announce our official entry into the UK public sector, supporting local authorities with AI voice solutions.
Our focus is clear:
- Fair and consistent outcomes
- Strong vulnerability and affordability handling
- Fully auditable, deterministic conversations
This marks an important step in bringing responsible AI into essential public collections services.
MEGA Gen2 Is Live
The next generation of AI for debt collection
Our Generation 2 platform is now live — and delivering outstanding results in live debt collection environments.
Gen2 introduces:
- Stronger determinism with zero hallucination
- Faster, more natural conversations
- Enhanced ID&V, payment, negotiation, dispute and vulnerability handling
- Higher conversion with lower operational risk
Most importantly, Gen2 is trusted by debt collection agents, compliance teams and regulators alike.
See Gen2 in Action
A short walkthrough of our debt collection platform
A short video showcasing the MEGA Gen2 platform in real debt collection conversations and real-world outcomes.
Thank You - and Season’s Greetings
From all of us at MEGA.AI
As we head into the holiday season, we want to say a heartfelt thank you to our customers, partners and advisors across the global debt collection community.
We wish you a peaceful holiday season and look forward to continuing to raise the bar for safe, compliant and effective debt collection in the new year.
Season’s Greetings and Happy New Year
The MEGA.AI Team
Founding Team
Peter Hauge Jensen
Co-Founder | CEO | MEGA
Martin Nielsen
Co-Founder | Chief Growth Officer | MEGA
