Sam Grant and Toby Mason of IP Integration join Martin and Kevin to discuss new IPI research into vulnerable customers, BNPL regulation and operational readiness. The headline finding challenges a comfortable assumption: senior management confidence in their business does not match operational reality.

Under the banner of the research, Prepared. But can you prove it?, the conversation explores what this readiness confidence gap means for firms serving customers in financial difficulty, and how intelligent automation, AI and next-generation payment solutions can come together to break down silos and create better, more connected customer experiences.

Topics covered

• Key findings from IP Integration's new research
• The readiness confidence gap between leadership and operations
• Vulnerable customers and the impact of BNPL regulation
• Proving readiness, not just claiming it
• Where intelligent payments and voice AI meet
• Breaking down silos across the customer journey