Martin and Kevin welcome Natalie Bunyer FCICM of ARC (Europe) Limited, a highly respected voice in collections and customer support who is helping drive a modern, people-first approach to debt recovery, vulnerability support and customer engagement.

The conversation explores how ARC Europe puts culture, empathy, innovation and customer outcomes at the centre of its approach, and what it takes to redefine debt recovery around trust, collaboration and care.

Topics covered

• A people-first approach to debt recovery
• Vulnerability support and customer engagement
• Culture, empathy and innovation in collections
• Building trust, collaboration and care into recovery
• The leadership the industry needs more of