Another Danish & Coffee session. Martin and Kevin are joined by one of the real legends of the UK collections industry, Richard Grinham MCICM, Servicing and Partnerships Director at Lantern, who brings decades of experience to the conversation.

Together they look at the advantages of debt sale, how firms manage vulnerable customers, how the collections landscape is evolving and the latest trends across the industry, before turning to AI and where it is all heading next.

Topics covered

• The advantages of debt sale
• Vulnerable customer management
• How the collections landscape is evolving
• The latest trends across the industry
• AI and where collections is heading next