The series evolves its format under the theme AI Insight to Action. Martin and Kevin are joined by a line-up of practitioners: Martin O'Donnell of DebtStream, Estella Waller of Debtrak and Dan Thompson of Acquired.

The focus is on what actually moves the needle in collections and customer operations, from optimising collections strategies and improving payment performance to where self-service genuinely works and how voice AI is removing repetitive operational workload. No sales pitch and no slides full of buzzwords: just honest conversations and proven approaches that viewers can apply straight away.

Topics covered

• How to optimise collections strategies in practice
• Improving payment performance and outcomes
• Where self-service genuinely works, and where it does not
• Strengthening customer engagement at scale
• How voice AI is removing repetitive operational workload
• The next wave of operational transformation