Broadcasting from Wales, North East England, Lincoln and Denmark, this Danish & Coffee episode brings together Gareth Llewelyn and Mark McElvanney of IE Hub with Kevin and Martin. The panel explores how affordability assessment and data sharing are changing in the UK, and how tools such as IE Hub's Ability to Pay Calculator help firms understand what a customer can realistically afford.

The discussion ranges across customer journeys, vulnerability, regulation and the way technology is reshaping how organisations engage with customers in financial difficulty. The episode also gives an early look at a new joint proposition that IE Hub and MEGA.AI have been building together.

Topics covered

• Affordability assessment and data sharing in the UK
• IE Hub's Ability to Pay Calculator
• Designing customer journeys that work for vulnerable customers
• Regulation and the technology reshaping customer engagement
• A first look at a new IE Hub and MEGA.AI proposition