A special extended edition. Martin and Kevin bring together a panel of experts from AI, collections, customer contact, technology and compliance to debate one big question: what will customer contact, collections and customer service actually look like in 2030, and what will still require a human?

No PowerPoint, no sales pitches and no scripted answers. The panel, Arren Khan of The Digital DRA, Michael McGuire of NobelBiz and Chris Lovell of StepChange, works through which parts of today's industry will disappear, where AI will transform everything, where human presence should never be compromised, and how roles will need to evolve.

Topics covered

• What parts of today's industry will become obsolete
• How AI will reshape customer contact and collections
• Where humans should never be replaced
• The biggest misconceptions about AI today
• How roles will evolve, and how to prepare for 2030