MEGA.AI | January 2026 Newsletter
Welcome to the MEGA.AI Monthly Newsletter for January 2026
We are delighted to present the first MEGA.AI Newsletter for 2026 highlighting the progress of our UK operations and a range of initiatives that we are currently involved with.
2026 looks to be a very exciting year, building on the innovation, engagement, investment and business development work with our partners and customers.
On December 04, 2025 we sponsored the Debt Buyer, Debt Manager and BPO event at the Lowry Hotel in Manchester where the Credit Services Associated (CSA) keynoted. This was our sixth ‘in person’ sponsored event in 2025 to a range of sectors. On the January 29, 2026, we are excited to be working with the CSA again on one of their member webinars. Further details of forthcoming events below.
We hope you enjoy the multimedia format of our newsletter, which will be a key feature of our communications throughout 2026.
Peter Hauge-Jenson and Martin Nielsen Founders of MEGA.AI
- In this edition
- Highlights from the Debt Buyer, Debt Manager and BPO event on 4/12/2025
- CSA webinar on January 29, 2026
- Our strategic focus
- Client & Partner announcements
- Product innovation
- Governance, risk management, compliance & accreditations
- EU AI Act
- AI governance – working closely with our Advisory Board
- Working with academia in the US
- Meet Fred Louwerens
- Get involved in the MEGA.AI podcasts
- Future events
- AI Q & A with Sammi
- Contact us
Highlights from the Debt Buyer, Debt Manager and BPO event on December 4, 2025
CSA webinar at 11am on January 29, 2026 – Implementing for AI success
The CSA's first supplier member webinar of 2026, hosted by MEGA.AI, will explore how to balance innovation/ambition with risk management in scaled AI deployments, especially if doing this for the first time.
Martin will look at a number of the key use cases for AI bots in debt resolution in
the UK, including identity & verification, ability to pay, vulnerability management and time-to-pay arrangements. This will look at integrated “human in the loop” strategies at scale.
He will also look at AI governance, compliance oversight and other strategic considerations, including seamless integration into CRM, CCaaS and system-of-record platforms, where slick customer journeys really matter.
Strategic focus
2026 will represent a period of transformation as we move pilots into fully deployed campaigns with existing clients. We will maintain our debt resolution and vulnerability management focus in the UK, where we expect to see more cross-sector initiatives come to fruition, especially around ability to pay and value added services like income optimisation.
Protecting consumer data and building trust are at the forefront of what we do, and this is why we initially focused on ID & V use cases with customers.
We expect to see more scaled deployments for both outbound and inbound use cases, where dealing with significant campaigns and service spikes will feature in many sectors (e.g. Motor finance commission redress, the Ofgem debt respite scheme, major essential service outages). Having pre-existing integrations with key support partners in the ecosystem (e.g. VRS, NSN, IE Hub) is important, along with proven and approved API integration with the right technology platforms in the sectors we serve (e.g. DebtStream).
https://www.mega.ai/blogs/ofgem-vulnerability-strategy-2025
Peter has commenced building the MEGA.AI footprint in the US and there will be a funding round at some point in 2026. The research & development work with Carnegie Mellon University is going to be really exciting and help shape our innovation and product development work in delivering highly scalable and highly resilient solutions that can be delivered in an agile and repeatable manner, giving more and more control to our clients over time.
Client & partner announcements
We have featured many client and partner announcements through 2025.
Several Clients/Partners have spoken at our events and/or have featured in our podcasts.
Just before Christmas, we announced the new integration with DebtStream.
This has enabled a coordinated approach with clients like Lantern.
In the enforcement and local authority space, we announced a new partnership with Telsolutions.
Product innovation
In 2025, significant effort was dedicated to ensuring that the performance of our AI agents met very high service delivery standards, with minimal latency.
A critical success factor was the ability to apply a robust, strategic QA framework aligned with FCA expectations.
We are increasingly seeing firms move towards 100% monitoring of speech-based interactions, including vulnerability identification.
The focus for 2026 will be on the following use cases:
- Enhanced identity and verification journeys (inbound and outbound)
- Vulnerability identification
- Vulnerability registration (e.g. via VRS)
- Ability-to-pay assessments, including integration with IE Hub
- Income optimisation, including providers such as Policy in Practice and InBest AI
- Payment processing
- Time-to-Pay (TTP) arrangements
All services are delivered with a “human-in-the-loop” model at their core.
https://www.mega.ai/blogs/ai-bots-human-handoff-best-practices
Performance dashboards and user configurability remain key areas of innovation, enabling the delivery of Consumer Duty aligned MI and KPI insights for our clients.
This capability is critical when assessing whether programme objectives have been achieved, including the measurement of return on investment. Many of the programmes we support are focused on driving stronger and deeper engagement across a client’s customer portfolio.
We remain committed to a fair by design approach, incorporating inclusive and co-design principles, particularly when handling sensitive or special category data. Subject matter experts continue to be embedded within our product development teams to ensure these standards are consistently met.
Governance, risk management, compliance & accreditations
MEGA.AI position on this being baked into the proposition…
We are proud to be ISO 27001 certified by a UKAS-accredited body and SOC 2 Type II certified, reflecting our commitment to safeguarding personal and business data. Aligned with GDPR, CCPA, and global data protection laws, we guarantee 100% compliance within the call - ensuring every engagement is secure, ethical, and fully auditable.
https://www.mega.ai/security-and-compliance
Working with academia in the US
Summary of collaboration work with Carnegie Mellon University in the US.
MEGA.AI opens new offices in Pittsburgh. Link to CMU post.
Summary of plans for development in North America.
Meet Fred Louwerens
We are delighted to welcome Fred Louwerens to MEGA AI as Head of Sales, Europe.
Fred brings more than 30 years of experience in collections, credit management and debt recovery across Europe, together with deep knowledge of credit management technology and automation.
Fred held senior leadership roles across multiple European markets,
In addition, Fred is an entrepreneur, he founded Alektum the Netherlands in 2006 and continued his journey by founding Cash & Credit Collectors/Consultancy in 2016, where he has spent nearly a decade delivering practical, technology-enabled solutions across European pre-collections, legal and external collections, debt purchase models and cash flow optimization.
Throughout his career, he has consistently worked at the intersection of credit management, technology and scalable process design.
At MEGA AI, Fred will lead our European sales efforts, combining extensive industry experience with MEGA’s AI-driven pre-collection solutions to help organisations modernise their collections strategies with consistency, compliance and scale.
We are delighted to have Fred join the team and look forward to the impact he will make as MEGA AI continues to grow across the UK and Europe.
